Terms of Use

Last updated: 29 September 2026

Please read these Terms of Use carefully before using our Service.

Introduction

These Terms of Use (the “Terms”) apply to the use of the website tutoro.pro and its sub-sites (the “Site”), the use of the Tutoro app (the “App”), and the use of the language-learning services provided through them (together, the “Service”).

The Service is owned and operated by Tutoro OÜ, a company registered in Tallinn, Estonia (“Tutoro”, “we”, “us”, “our”).

By accessing or using the Service, you confirm that you accept and agree to comply with these Terms. If you do not agree to comply with these Terms, please do not use or access (or continue to use or access) the Service.

You also confirm that you are at least 13 years old. The Service is not intended for use by children under the age of 13.

Two parts of the Service have terms of their own. An organisation that buys Tutoro for Teams does so under its order and the terms agreed with it, and creators who join our creator programme at creators.tutoro.pro are also bound by the creator programme terms. These Terms still apply to every learner who uses the App, including learners whose access is paid for by an organisation.

You agree not to use the Service if you are (a) organized under the laws of, operating from, or resident in, a territory or country that is subject to embargo (meaning an order stopping the movement of trade in or out of a country), (b) identified on a list of prohibited or restricted parties, or (c) in any other way blocked or denied by any government or subject to international sanctions (meaning a punishment taken by a government against individuals).

These Terms may be updated from time to time by Tutoro for the following reasons:

• To improve the Terms, to make the Terms clearer or easier to understand;
• To comply with legal or regulatory requirements, such as mandatory laws that apply to us and our contract with you, or where we are subject to a court order or judgment;
• To provide you with additional information about the Service;
• Where we make changes to the Service, including where we change the way we structure it or expand the scope of it by adding additional features or functionality;
• Where we reorganize the way we run our business, including merging with another brand or service; or
• For security reasons, including where we introduce additional security checks or software to protect the Service.

In addition, we provide the Service on an ongoing basis, and we cannot foresee what may change in the future. This means we may make changes or additions to these Terms for reasons other than those set out above, provided that those amendments are reasonable.

If we change these Terms in a way that will impact your legal rights or obligations, we will give you reasonable advance notice and will give you the opportunity to read the new terms before the changes take effect, unless an update needs to be implemented quickly to reflect a sudden change to the Service, or for security, legal, or regulatory reasons (in which case we will notify you of the changes as soon as we can). If you do not agree to the changes to the Terms, you will have to stop using the Service. If we reasonably consider that any change to these Terms will negatively impact your legal rights or obligations in a significant way, we will provide you with at least 30 days’ notice of these changes and explain how to let us know if you refuse to accept the new terms. If you refuse to accept the new Terms before the changes are due to take effect, the version of the previously accepted Terms will continue to apply to your use of the Service until the end of your billing period.

Every time you wish to use the Service, please check these Terms. The date of the latest version of these Terms is shown at the top of this page.

Overview of These Terms

Thanks for taking the time to read our Terms! Transparency is very important to us. Here is a short overview of the most important points:

• You can use Tutoro for free, with some limits. A subscription removes limits and unlocks additional features; what it includes is shown in the App before you buy.
• Subscriptions are bought through Google Play or the Apple App Store and renew automatically for the same period until you cancel. To cancel, you must cancel with that app store. You will still enjoy access to the Service until the end of the period you’ve paid for.
• Almases, Energy and other in-app items are virtual items with no cash value.
• Your AI tutor’s replies are generated automatically and can sometimes be wrong.
• We value your privacy. You can turn off notifications and reminders from Tutoro at any time.

We hope you enjoy Tutoro and that you improve your English with us!

User Account and Registration

In order to use the features of the Service, you must have a valid Tutoro account. You register with a valid email address, either by signing in with Google or by entering a one-time code we send to your email, and you give us your name (“Registration Data”).

You are responsible for keeping access to your account and your email secure, and you are fully responsible for all activities that occur under your account. Each account must be used individually and is not transferable.

You agree:

• To use your account individually and not share it with others; and
• To immediately notify Tutoro in writing of any unauthorized use of your account or any other breach of security you become aware of.

You agree:

• To provide true, accurate, up-to-date, and complete information about yourself as prompted by the Registration Data requirements; and
• To maintain and update the Registration Data to ensure that it remains true, accurate, up-to-date, and complete.

You can modify your Registration Data at any time in your Profile and Settings in the App.

If your access to the Service is suspended or canceled in accordance with these Terms, we may delete or stop your access to any of the information relating to your use of the Service (including, where relevant, any information in your account).

You must protect your account and the Service from unauthorized and fraudulent use. Please notify Tutoro as soon as possible at [email protected] of any unauthorized or fraudulent use of the Service or when you suspect that your account may be at risk.

Tutoro has the right to close or cancel the account of any user in the event of any unauthorized or fraudulent use of their account or the Service. If that unauthorized or fraudulent use was caused by your breach of these Terms, any amounts paid by you will not be refunded.

Fees

The Service can be used for free, with limits. You can also buy an optional subscription and optional in-app purchases, such as packs of Almases. Prices are shown in the App, in your local currency, before you buy.

The prices and key related terms for the Service are governed by the “Subscriptions and Purchases” section below.

Subscriptions and Purchases

The provisions of this section apply to your use of and access to the Service and any purchases made.

Subscriptions

Subscriptions can be requested within the App and are bought through Google Play or the Apple App Store. The app store will send you a confirmation when you purchase a subscription and for each renewal. The contract between you and Tutoro for each subscription is formed at the time the app store sends the initial confirmation. The current prices for subscriptions are shown in the App. You acknowledge and agree that such prices may change from time to time. We will provide advance notice of any change, and it will not apply before the end of your current subscription period. If you do not agree with the new price, please cancel the applicable subscription(s) in accordance with these Terms.

Payments are processed by the app store, and we never receive your card details.

Where a subscription renews automatically, your chosen payment method will be charged automatically at the end of your current subscription period, and your subscription will, unless you cancel it, be renewed for the same period of time. If a free-trial period is included, you will not be charged until the free period is over; at that point, your chosen payment method will automatically be charged.

Subscriptions do not expire during the subscription period due to non-use of the Service. You can check your subscription at any time in the App’s Settings or in your app store account. Tutoro may run promotions and free offers which may be subject to additional terms or restrictions.

Your subscription is also subject to the terms of your agreement with the relevant app store (in addition to these Terms), and to cancel your subscription, you must cancel directly with that app store. Deleting your Tutoro account does not cancel a subscription. In the event of conflict between these Terms and those of the app store, the terms of the app store shall take precedence with regards to your relationship with the app store; in all other cases, these Terms shall take precedence.

If you are a consumer, you may have the right to cancel a purchase and claim a refund within 14 days after the contract was formed. For purchases made through an app store, refunds are handled by that app store under its own procedures. If you have used the Service before exercising your cancellation right, you may have to pay for the value of the Service provided up to the date of cancellation, or you may lose that right where the law allows.

Almases and other virtual items

The App uses virtual items, such as Almases, Energy, XP, rewards and cosmetic items. They are licensed to you for use within the Service only. They have no monetary value, cannot be exchanged for money, and cannot be sold or transferred to another account. We may change how virtual items work, what they cost or what they unlock. Purchases of Almases are final, except where the law or the app store’s policies require a refund. Virtual items are lost when your account is deleted.

Access provided by an organisation

If you are granted access by an employer, an educational institution or any other organisation (for example through Tutoro for Teams), the fees will have been prepaid by them, and the sections above on subscriptions and refunds will not apply to that access. Your access through the organisation ends when the organisation ends it or its package ends. The organisation may have agreed to other terms that override the ones above, and those will instead apply.

Tutoro may suspend or terminate your access to and/or use of the Service immediately if:

• Tutoro has reasonable belief that you are in breach of or have acted inconsistently with these Terms; or
• Tutoro is entitled to suspend or terminate your account, or your use of the Service generally, under the “Termination” section below.

Privacy Policy

Registration Data and certain other information about you are governed by the Tutoro Privacy Policy at https://tutoro.pro/privacy-policy.html (the “Privacy Policy”).

Your AI Tutor

Your tutor’s replies, corrections, feedback, translations and level estimates are generated automatically by artificial intelligence. They can sometimes be inaccurate, incomplete or inappropriate. They are learning aids, not professional advice, and you should not rely on them for decisions that matter. Please do not share sensitive personal information with your tutor. If your tutor says something that worries you, tell us at [email protected].

What you write and say in the App stays yours. You give us permission to store and process it, including through the service providers named in the Privacy Policy, so that we can provide the Service to you.

User Conduct

You agree to use the Service in a diligent, proper, and lawful manner and to ensure that you do not violate any applicable laws or any rights of third parties (including trademark, trade secret, copyright, or other proprietary rights). In particular, you agree not to use the Service to:

• Upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
• Harm minors in any way;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Use the Service as a forwarding service to another app or website;
• Try to make your AI tutor produce unlawful or harmful content, or use the tutor for anything other than learning;
• Use bots, scripts or other automation, or exploit bugs, to gain XP, league positions, battle wins, Almases or other rewards;
• Upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
• Upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
• Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
• “Stalk” or otherwise harass any other person;
• Collect or store personal data about other users in connection with the prohibited conduct and activities described in this section; and/or
• Promote other apps, websites, or services which are not related to the Service offered by Tutoro.

You acknowledge and agree that Tutoro may preserve information and may also disclose information if required to do so by law, or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal obligations; (b) enforce these Terms; (c) respond to claims that any content breaches the rights of third parties; or (d) protect the rights, property, or personal safety of Tutoro, its users, and/or the public.

Third-Party Content and Links

The Service may contain links to other websites or apps (“Linked Services”). Tutoro does not endorse, sponsor, recommend, or otherwise accept responsibility for any Linked Services. In addition, Linked Services are not under the control of Tutoro, and Tutoro is not responsible for the content or privacy practices of the Linked Services, including, without limitation, links contained on Linked Services or any changes or updates to Linked Services. Tutoro may provide Linked Services to you only as a convenience, and the inclusion of such Linked Services is not an endorsement by Tutoro in favor of any third party. You further acknowledge and agree that Tutoro shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such site or resource.

Tutoro respects the intellectual property rights of others, and we ask our users to do the same. Tutoro has no responsibility for content on other websites or apps that you may find or access when using the Service. Material available on or through other websites or apps may be protected by copyright and the intellectual property laws of any country. The terms of use of those websites or apps, and not these Terms, govern your use of that material.

Termination

You can delete your account at any time with the “Delete account” option in the App’s Settings, or by writing to [email protected]. See the account deletion guide. Deleting your account does not cancel an app store subscription; please cancel it with the app store first. In relation to subscriptions, you have the cancellation rights set out in the “Subscriptions and Purchases” section of these Terms.

After your account is deleted, you will no longer have access to it, and your progress, virtual items and other information in it are deleted as described in the Privacy Policy.

You agree that Tutoro may terminate your account if Tutoro has reasonable belief that you have breached or acted inconsistently with these Terms. Following such a termination, Tutoro may remove and discard any information associated with your account within the Service.

Tutoro may regularly make updates and changes to the Service to:

• Ensure compliance with applicable laws and/or reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws;
• Perform temporary maintenance, fix bugs, implement technical adjustments, and make improvements, such as adapting the Service to a new technical environment, transferring the Service to a new hosting platform, or ensuring the Service’s compatibility with devices and software;
• Upgrade or amend the Service, including ending support for older versions of the App or its compatibility with certain devices, releasing a new version of the App on certain devices, or otherwise amending or making modifications to existing features and functionality;
• Alter the structure, design, or layout of the Service, including changing the name of the Service or rebranding, or amending, improving, and/or expanding the features and functionalities available;
• For security reasons;
• For anti-piracy reasons; and
• To adjust which content and features appear within the Service from time to time.

All changes which are necessary to ensure continued conformity of the Service are made without additional cost to you.

If we make changes as specified above, and these are changes which will negatively impact your access to or use of the Service in more than a minor way, we will give you the right to terminate your contract with us. If this type of change is going to come into effect during the current period for your subscription, you will be able to cancel your subscription (at no cost to you) within 30 days from the date of any notice we provide, or 30 days from when the change comes into effect, whichever is later. If you cancel in these circumstances, we will provide you with a refund for amounts you have paid for your subscription but not yet received. If you do not refuse such changes or otherwise cancel your subscription within 30 days from the date of any notice we provide or 30 days from when the change comes into effect, whichever is later, we will take that as acceptance of the changes.

However, please note that if you are granted access by an educational institution, an employer or any other organisation, the above section on changes will not apply to you.

Resale of Service

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without the express prior written consent of Tutoro.

Intellectual Property Rights

You acknowledge and agree that all intellectual property rights in the Service, the content, and the software belong to Tutoro and its licensors and that, except for the limited license rights granted to you below, Tutoro and its licensors expressly reserve all intellectual property rights in and to the same.

Subject to the two paragraphs immediately below this paragraph, and your compliance with these Terms, Tutoro grants you a limited (meaning that you do not enjoy the full usage enjoyed by us), personal (meaning that it is just for you), non-transferable, non-sub-licensable, revocable (meaning it can be terminated), worldwide, and non-exclusive license to use the Service, our content, and our software, in each case for your own personal, non-commercial use (although business users may use the same within a commercial environment), in accordance with these Terms and any other written or other instructions of Tutoro (including any instructions or parameters set down by Tutoro within or as part of the Service).

Your license to use our software is restricted to the use of the object code of the software, and it is a condition of such license that, except to the extent expressly permitted under applicable law, you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign (meaning to transfer the benefit of), sub-license, grant a security interest in, or otherwise transfer any right in our software. Additionally, you understand that you may have to agree to additional terms and conditions before you use such software or any third-party content.

Without prejudice to the above provisions, you agree: (a) not to access the Site, the App, the Service, or our content by any means other than through the interfaces that are provided by Tutoro, or by a third party authorized by Tutoro, for use in accessing the Service; and (b) except as expressly authorized by Tutoro or relevant third parties, not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service or our software, in whole or in part.

Compensation

You agree to fully compensate Tutoro for any losses, damages, costs, expenses (including reasonable legal fees), or other liability arising out of any claim, demand, allegation, or proceeding brought by any third party due to or arising out of your use of the Service, your connection to the Service, your breach of these Terms, your violation of any rights of another person or entity, and any claim that any translation we provide to you is inaccurate, inappropriate, or defective in any way whatsoever.

Liability

All users:

Losses That Are Not Limited or Excluded

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors (as applicable);
• Fraud or fraudulent misrepresentation;
• Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Disputes

To the extent permitted by applicable law, if you have a dispute relating to, arising from, or in any way connected with the use of the Site, the App, or the Service, you release Tutoro from all claims, demands, and damages of any kind or nature arising out of or in any way connected with such dispute.

Our Liability to You Where You Are a Consumer

We are responsible for losses you suffer caused by us breaking these Terms unless the loss is:

• Unexpected, by which we mean that it was not obvious that it would happen, and nothing you said to us before you began using the Service meant we should have expected it (so, in the law, the loss was unforeseeable);
• Caused by factors outside our control, provided we have taken the steps set out in the section headed “Force Majeure”;
• Avoidable, by which we mean that you could have avoided the loss by taking reasonable action (for example, if there is damage to your own digital content or device, which was caused by digital content we supplied, and which you could have avoided by following our advice); or
• A business loss, by which we mean loss you suffer in connection with your trade, business, craft, or profession, which is covered by the section headed “Our Liability to You Where You Are a Business” below.

Our Liability to You Where You Are a Business

Limited warranty. Tutoro warrants that the Service will comply in all material respects with how it is described on the Site.

Service provided “as is”. Subject to the above paragraph, you understand and agree that the Service and our content are provided “AS IS” and that you use them at your own risk. To the fullest extent permitted by applicable law, Tutoro expressly disclaims all warranties of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular and without limitation to the foregoing, Tutoro does not, except to the extent provided to the contrary under the warranty in the above paragraph, assume any responsibility for any improvement of your language learning; the accuracy of content generated by the AI tutor; the timeliness, deletion, misdelivery, or non-delivery of information; failure to store any user communications or personalization settings; restriction or loss of access; any bugs or other errors; unauthorized use due to your sharing of access to the Service; or any malfunction and/or inadequacy of the internet connection or the device you are using. In addition, Tutoro does not warrant that the Service or any part of it will be uninterrupted or error-free. However, this section is subject to the paragraph headed “Losses That Are Not Limited or Excluded” above.

If you are a business, then, except in respect of the losses described in the paragraph headed “Losses That Are Not Limited or Excluded”:

• We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the price you paid for the Service.

No implied terms about goods. If you are a business, then, except to the extent expressly stated in the section headed “Our Liability to You Where You Are a Business,” we exclude all terms implied by law.

General

Applicable Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Estonia. However, if you are a consumer, these Terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. Claims related to or arising from these Terms shall be brought in Harju County Court (Harju Maakohus) in Tallinn, Estonia. However, if you are a consumer and you do not live in Estonia, you can also bring a claim in the courts of your country of residence.

Third-Party Rights

Under these Terms, no person other than you and Tutoro shall have any rights in relation to your access and/or use of the Service and/or the content, provided that Tutoro’s third-party licensors may take action against you to enforce their intellectual property rights or other rights.

Waiver and Severability of Terms

The failure of Tutoro to exercise or enforce any right or provision of these Terms shall not constitute a waiver (meaning to give up) of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

Force Majeure

Neither you nor Tutoro shall be in breach of these Terms or otherwise liable for any failure or delay in the performance of their obligations if such delay or failure results from events, circumstances, or causes beyond their reasonable control. The time for performance of such obligations shall be extended accordingly.

Contact

Please contact us for any questions you might have or to report any breaches of these Terms at [email protected]. Tutoro OÜ, Tallinn, Estonia.

Tutoro may contact you and send you notices, including those relative to changes in these Terms, by email, or by posting announcements on the Site and in the App.